Bicycle sales – warranties
All our reconditioned bicycles are sold with a three month warranty (twelve months for brand new bicycles) and have been fully reconditioned by expert mechanics. We sell them as fully roadworthy and safe.
The three-month warranty covers all mechanical faults.
Your warranty does not cover:
- Punctures.
- Failure due to usual wear and tear.
- Failure due to poor maintenance of the bicycle, e.g. if the chain has not been oiled, a part has been taken off and put back on incorrectly, etc.
- Accidents or tampering with the bicycle.
In all cases where the fault is covered by the warranty we will endeavour to make good the problem. Where this is not possible, we will offer a replacement bicycle to a similar specification (for refunds, see below).
Bicycle sales – refunds
Refunds for bicycle purchases are subject to a restocking/repair charge. This starts at 20% of the original cost initially and can increase due to the condition and time since the original purchase. Refunds remain at our discretion.
Second-hand parts – We endeavour to only stock and sell second-hand parts that we deem fit for purpose and are in useable condition. Unfortunately we are not able to refund these parts so please ensure you have chosen the correct part before committing to a purchase.
New Parts and Accessories – We will accept returns of new parts and accessories within 30 days of the original purchase and accompanied with your receipt as proof of purchase. They must be sealed in their original packaging and have no sign of use.
This is in addition to your statutory consumer rights.