At Bike for Good, we want to fulfil and exceed your expectations. Without your support, we would not be able to continue to work towards our mission.
We know that there may be times when we do not meet our own standards. When this does happen we want to hear about it, deal with the situation as quickly as possible and put measures in place to stop it happening again.
We take complaints very seriously, and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve.
You can read our full Customer Complaints Policy here.
To make a complaint, please email us at glasgow@bikeforgood.org.uk.